When we started the Express Account Management newsletter back in April, our goal was to provide you, our beloved customers, with relevant updates, sound advice, cool product feature releases, and nifty tricks for you to use to make the most of your account. But when we were planning the content for this month’s newsletter, we realized we had never asked you what you want to hear! Read More →
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Rob OConnor on December 14, 2010
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Marcia Gallicchio on October 21, 2010
Data diving is fun ;)...especially when it helps drive strategic initiatives that you know are going to help customers. So we thought we would share some information about what our Customers are looking for when they visit support.brightcove.com, what they are actually reviewing on the site, and how that data impacts what we do to assist you better. These statistics are then used to help prioritize our Knowledge Backlog for new or modified content that will help drive success. Read More →
