The Brightcove product design team has just wrapped over 50 usability session with wide-ranging Brightcove customers. Brightcove uses these inputs to inform feature development and enhancements.

Since launching Brightcove 3, we’ve been committed to continually improving our products to fit our customers’ needs. We’ve conducted over 50 usability sessions and customer interviews since January and each one has directly influenced features and enhancements we’ve built, or plan to build this year. Here’s an overview of our process and some information about how you can get involved:

Who?
You! Usability studies are the best way for us to get input on our products because the feedback comes directly from our customers!